Payza takes the sleazy price

Payza must earn some kind of prize for this… got this email today:

Dear Martin Wehlou,

Since you haven’t logged in for 18 months, your account is now dormant and a monthly inactivity fee of $10 USD is being applied. 

For more information on dormant accounts, please review Section 12.1 of our User Agreement.

To avoid the dormant account fee, all you need to do is log in to your account. So come on by and see what we’ve got for you!

• Personalize your account and make it even safer by setting up your customizable avatar and welcome message.
• It’s a small world after all – send money to loved ones in over 200 countries. Always free, always fast. 
• Our fresh account design makes for easy account navigation – find what you need, when you want it.

Thanks for choosing Payza, 

Team Payza

 
My first thought was: phish! Goes to phishtank! But no, this was real. Checked headers and links. Real as it gets.
 
Checked the user agreement, and yes, there it was. A “dormant fee”. And, an unspecified “reactivation fee” after dormancy. It was on page 24 of a total of 41 pages.
 
And, no, no way to cancel the account anywhere. I did find an unobtrusive link to delete the credit card, though. Wrote a support “request” to them:
I’ve received an email from you that I initially was certain was a phish, but actually seems to be real. You’re starting to charge me for *not* using my account… Oh, man, this is so sleazy I can’t believe it.
Additionally, there seems to be no way to cancel my account either. What I did was remove my credit card. If you so much as attempt to charge me, I’ll file a complaint through the bank.

I think you may have earned the epithet of most sleazy, not to say borderline criminal, internet company yet.

So, just remove that account pronto.

 

The basic idea here seems to be to exploit people who have changed their email addresses and won’t get the warning. Or who for some other reason aren’t paying attention.