I have a Juniper SSG-5 and the school I’m doing the network setup for also got one identical unit on my recommendation. I wanted to set up a fixed VPN between the two but failed miserably, so I logged a support request with Juniper on my machine, which is still in warranty but without any kind of support contract. Oh, boy, do these guys have great service.
After just a day I got an engineer connecting to my system with desktop sharing software and we together went through a number of different configurations. It wasn’t really trivial, since the first config took us nearly three hours. Then I had another question of how to implement more finegrained control over the firewall policies in one direction, but not the other, which had us online another two hours using desktop sharing. The final result was perfect and I’ve learned so much more about the details of autokey VPN tunnels.
I’m totally blown away by the level and quality of support I got for this issue from Juniper. Maybe this particular engineer was exceptionally good and persistent, but I have the impression that it is more of a rule with Juniper. When I bought the SSG-5 I thought it was a little expensive, but after this experience, I’ve totally changed my mind. The support level and quality makes it worth the price hands down.
No, I don’t have shares in Juniper, but after this experience I think I may get some.